Return & Refund Policy
We offer a 30-day return window: you have 30 days from receiving your order to request a return. To start a return, contact us at help@getorvane.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue.
Exchanges
The quickest way to get what you want is to return the existing item and, once the return is approved, place a separate order for the new item.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method. Please allow a few days for your bank or credit card company to process it. If more than 15 business days have passed since your return was approved, contact us at help@getorvane.com.